All returns will receive store credit as we do not offer refunds. However, due to Covid-19, we are unable to receive returns or exchanges at this time.
Returns are accepted if postmarked within 5 days of delivery. We will use the delivery date from the USPS tracking link provided at the time of shipment. If you need to return an item, please note, return shipping fees are the responsibility of the customer.
All items must be returned to us in the condition they were received. Items must be unworn, unwashed, pet & odor free & all original tags attached. Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.
We reserve the right to refuse a return if the above mentioned conditions are not met.
The following items are final sale and cannot be returned:
•Items purchased with a discount/promotional code
•Bralettes / Intimates / Lingerie
ALL RETURNS MUST BE PROCESSED AS FOLLOWS:
Mail your return to: "Simply Mae’s Boutique, ATTN: RETURN, 601 Broad, Story City, IA 50248”
Please allow 7 business days for us to process your return. When your return is complete, we will email you a confirmation that store credit has been issued. Your store credit can then be used right away.
Since our inventory is ever changing, we cannot guarantee exchanges.
If you do not follow the return process as set forth by Simply Mae’s Boutique, we will be unable to issue store credit.
Lost or Stolen Packages
Simply Mae’s Boutique is not responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe/secure place at your delivery address. If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem, or visit this web address for more ways to fix this issue: https://www.usps.com/help/
In the rare event you receive a defective item, please email a picture to mailto:email@example.com In the subject line of your email, please put "Defective.”
After the damage is reviewed, we will email you a prepaid return label and information regarding store credit. Once you've received the label, please send back the damaged item within 7 days.
As a small business, we cannot offer store credit after an item has been worn or washed. After the item has been worn, Simply Mae’s Boutique is not liable for any damage that occurs. Please read and carefully follow all washing direction on the clothing tags.
For additional questions about returns or questions referring to your order, please email mailto:firstname.lastname@example.org